Refunds & Returns policy
Our policy lasts 30 days of purchase or original invoice date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned for hygiene reasons and the overall safety of our staff, including but not limited to;
atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase, which can be found in your order history on our website.
Please do not send your purchase back to the manufacturer unless claiming under warranty.
There are certain situations where only partial refunds are granted (if applicable)
Including but not limited to;
Mods, RTAs, Tanks, Coils or e-Juice.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after purchase.
Warranty claims are subject to the proper use and care, in accordance with the instruction manuals accompanied with each vaporizer. Warranty claims will be facilitated via manufacturer/s. Goods may be credited, replaced or repaired with or without additional charges. Warranty will not apply in the event of damage caused by accident, misuse, negligence or normal wear and tear. In these instances, issues should be sorted directly with the respective manufacturer/s. To make a valid warranty claim, please contact us within the warranty period and we will gladly help you get back up and running.
Incorrect or damaged items
Every item is checked and packaged with care. If, however, your order has reached you in an unsatisfactory or faulty condition, please contact us promptly to arrange a replacement or credit at: firstname.lastname@example.org
Replacements (if applicable)
The Returns Department will inspect and test your returned item/s. If found defective, we will send out a replacement of the original item/s purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
14 Kandimak Boulevard, Byford, Western Australia, AU 6122.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
14 Kandimak Boulevard, Byford, Western Australia, AU 6122
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.